Privacy Policy

Introduction

Oro Valley Tree Service, LLC (“Company,” “we,” “us,” or “our”) is an Arizona limited liability company providing professional tree care, arborist, and related landscape services throughout Pima County, Arizona. We are committed to safeguarding the privacy and personal information of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website at www.orovalleytreeservice.com and in the course of providing our services.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please refrain from using our website or providing personal information.

Information We Collect

We may collect the following categories of personal information when you interact with our website, submit a form, request an estimate, or engage our services:

• Contact Information: Full name, telephone number, and email address.
• Property Information: Street address, city, ZIP code, and property details relevant to the requested service.
• Service Request Details: Description of tree care needs, photographs submitted for photo estimates, preferred scheduling, and any additional notes you provide.
• Payment Information: Billing details necessary to process payments for services rendered. We do not store full credit card numbers on our servers.
• Technical Data: IP address, browser type, device information, and website usage patterns collected automatically through standard web technologies.

How We Use Your Information

We use the information collected for the following business purposes:

• To respond to your inquiries, provide estimates, and schedule services.
• To dispatch our crew members, ISA Certified Arborists, and qualified subcontractors to your property for the performance of requested services.
• To communicate with you regarding your service appointments, follow-up care recommendations, and account matters.
• To process payments and maintain accurate business records as required by Arizona law.
• To improve our website, services, and customer experience.
• To comply with applicable federal, state, and local laws and regulations.

Disclosure of Information

In the ordinary course of delivering our professional tree care services, it is necessary to share certain client information with members of our team and trusted third parties. We may disclose your name, property address, contact details, and service-related information to the following parties:

• Our Field Crew & Team Members: Our employees, crew leaders, and field staff require your name and property address to locate your property and perform the agreed-upon services safely and efficiently.
• ISA Certified Arborists: When you request a Certified Arborist Health Assessment or consultation, we share relevant property and contact information with the assigned arborist to facilitate the evaluation.
• Licensed Subcontractors: For specialized work such as stump grinding, crane-assisted removals, or other services that require additional expertise or equipment, we may engage licensed and insured subcontractors. These subcontractors receive only the information necessary to complete the assigned work at your property.
• Service Providers: We may share information with technology providers, payment processors, and communication platforms that support our business operations, subject to appropriate confidentiality obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any disclosure of your information is limited to what is reasonably necessary for the fulfillment of our services and legitimate business operations.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is entirely secure, we strive to use industry-standard measures to protect your data.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to maintain business records, and to comply with our legal obligations under Arizona Revised Statutes and other applicable law. When personal information is no longer required, we dispose of it in a secure manner.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You may adjust your browser settings to refuse cookies; however, doing so may limit certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party website before providing personal information.

Children’s Privacy

Our services and website are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us so we may promptly delete such data.

Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information. We will respond to such requests in a timely manner consistent with applicable law. To exercise these rights, please reach out using the contact information below.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising under or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Pima County, Arizona.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services following such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact us: