Terms of Service

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Oro Valley Tree Service, LLC, an Arizona limited liability company (“Company,” “we,” “us,” or “our”). By using our website at www.orovalleytreeservice.com, requesting an estimate, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Services Provided

Oro Valley Tree Service, LLC provides professional tree care, arborist consultation, tree trimming, tree removal, stump grinding, brush removal, fire defensible space clearing, palm tree maintenance, and related landscape services throughout Pima County, Arizona. All work is performed by trained crew members, ISA Certified Arborists, and/or licensed subcontractors as appropriate for the scope of work.

Estimates & Pricing

Photo Estimates

We offer photo-based estimates as a preliminary convenience to help clients receive an approximate cost assessment. Photo estimates are prepared based solely on the photographs, descriptions, and information provided by the client. Photo estimates are non-binding estimates of cost and do not constitute a fixed-price contract or guarantee.

Because photographs may not fully reveal the complete scope of work, the Company expressly reserves the right to adjust the estimated price—including upward adjustments—following an on-site inspection. Factors that may result in a revised estimate include, but are not limited to:

• Conditions not visible or apparent in the photographs provided, such as decay, disease, structural weakness, or hidden root systems.
• Limited, obstructed, or inaccurate views of the tree(s), surrounding structures, or terrain in the submitted photographs.
• Restricted access to the work area, including narrow pathways, fencing, overhead utility lines, or adjacent structures not disclosed or visible in photographs.
• Undisclosed obstacles including but not limited to underground utilities, irrigation systems, pools, walls, septic systems, or other below-grade or concealed features.
• Discrepancies between the information or photographs provided by the client and the actual on-site conditions.
• Additional trees, branches, or vegetation requiring attention that were not identified in the original photo submission.
• Any other unforeseen circumstances, site conditions, or safety considerations discovered upon physical inspection of the property.

The client acknowledges and agrees that photo estimates are provided in good faith based on available information and that the final price may differ from the initial photo-based estimate. A revised estimate will be communicated to the client prior to commencement of work whenever practicable.

On-Site Estimates & Inspections

On-site estimates are based on a physical inspection of the property and provide a more accurate assessment of the scope and cost of work. While on-site estimates are more precise than photo estimates, they remain subject to adjustment if unforeseen conditions are discovered during the performance of services, including but not limited to hidden decay, pest infestation, compromised structural integrity, buried obstacles, or conditions that pose an elevated safety risk to our crew.

Client Duty of Disclosure

The client has an affirmative obligation to disclose all known conditions, hazards, obstacles, and relevant property information that may affect the scope, cost, or safety of the requested services. This includes, without limitation, the location of underground utilities, irrigation lines, septic systems, property boundary disputes, HOA restrictions, and any known tree disease or pest issues.

Failure to disclose material information that affects the scope of work may result in additional charges, and the client agrees to bear responsibility for any increased costs resulting from undisclosed conditions. The Company shall not be held liable for damage to undisclosed underground utilities, structures, or other concealed property features.

Price Adjustments

The Company reserves the right to adjust pricing at any time prior to or during the performance of services if the actual conditions materially differ from those represented or reasonably anticipated at the time the estimate was provided. The client will be notified of any material price adjustment before additional work is performed, except in cases where immediate action is required for safety.

Payment Terms

Payment is due upon completion of services unless other arrangements have been agreed upon in writing. We accept major credit cards, checks, cash, and approved financing options. A deposit may be required for larger projects. Invoices not paid within thirty (30) days of the due date may be subject to a late fee of 1.5% per month (or the maximum rate permitted under Arizona law, whichever is less) on the outstanding balance.

Cancellation & Rescheduling

Clients may cancel or reschedule a service appointment by contacting us at least 24 hours in advance. Cancellations made less than 24 hours before a scheduled appointment may be subject to a cancellation fee to cover mobilization costs. The Company reserves the right to reschedule services due to inclement weather, unsafe conditions, or circumstances beyond our reasonable control.

Property Access & Preparation

The client agrees to provide safe, unobstructed access to the work area on the date of service. The client is responsible for securing pets, removing personal property from the work area, and notifying all household members or tenants of the scheduled service. If the Company’s crew is unable to access the work area due to client-side conditions, a trip charge may apply.

Assumption of Risk & Limitation of Liability

Tree care is inherently hazardous work. While we employ industry best practices, ISA standards, and all applicable safety protocols, certain risks cannot be entirely eliminated. The Company shall not be liable for incidental property conditions exacerbated by the removal or trimming of trees, including but not limited to changes in sunlight exposure, altered drainage patterns, exposed views, or the natural settling of soil following stump grinding or root removal.

To the fullest extent permitted by Arizona law (A.R.S. Title 12), the Company’s total aggregate liability for any claim arising out of or related to our services shall not exceed the total amount paid by the client for the specific service giving rise to the claim. In no event shall the Company be liable for indirect, incidental, consequential, special, or punitive damages of any kind.

Insurance & Licensing

Oro Valley Tree Service, LLC is fully licensed and insured in the State of Arizona. We carry general liability insurance and workers’ compensation coverage for the protection of our clients and crew. Proof of insurance is available upon request.

Warranty & Workmanship

We stand behind the quality of our workmanship. If you are not satisfied with any aspect of the completed work, please contact us within seven (7) days of service completion, and we will make reasonable efforts to address your concerns. This warranty does not cover the natural health, growth, or survival of trees and vegetation following service, as these are influenced by environmental factors beyond our control.

Indemnification

The client agrees to indemnify, defend, and hold harmless Oro Valley Tree Service, LLC, its members, managers, employees, agents, and subcontractors from and against any and all claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the client’s breach of these Terms; (b) the client’s failure to disclose material property conditions; or (c) the client’s negligence or willful misconduct.

Force Majeure

The Company shall not be liable for any delay or failure to perform services due to causes beyond our reasonable control, including but not limited to acts of God, severe weather events, monsoon storms, wildfires, government restrictions, labor disputes, supply chain disruptions, or public health emergencies.

Dispute Resolution

In the event of a dispute arising out of or related to these Terms or our services, the parties agree to first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered in Pima County, Arizona, in accordance with the rules of the American Arbitration Association, or through the state or federal courts located in Pima County, Arizona.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Pima County, Arizona for any legal proceedings arising under these Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or engagement of our services following such modifications constitutes your acceptance of the updated Terms.

Contact Us

If you have questions regarding these Terms of Service, please contact us: